Toma

Thanks for calling Happy Valley Motors, how can I help you John?

John C.

My car mileage is getting up there and I think I'm due for service.

Toma

Looks like you have a 2020 Honda Accord, what is your current mileage?

John C.

Correct, I just hit 80,000 miles.

Toma

Got it, I can book the OEM recommended services for you anytime this Thursday!

Sketch of a car dealership lot with multiple SUVs and sedans parked, a building labeled Cyferlid, and several people inspecting cars and talking.

Your AI Operating System for Dealership Conversations

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Trusted by customer obsessed dealerships

Let Toma handle the everyday conversations that keep your dealership running, while your team handles everything else.

Protect your revenue

Inbound automation

Our AI handles every inbound request with real-time responses, booking appointments, qualifying leads, and routing complex inquiries to your team.

Book a demo

My experience with Toma has been 10 out of 10. It saves 43 hours of our advisors’ time each month so we can focus on in-person customers and drive revenue. It’s almost like we added another member to our team.

Eric Stockton

Service Manager, Boulder Nissan

Service scheduling

Never miss a call or service revenue opportunity again. Let Toma schedule appointments directly into your service scheduler and DMS.

Full-store receptionist

Let Toma be the front line of your dealership. Schedule appointments, answer regular inquiries, and transfer to the right team or person on autopilot.

Automated reminders

Reduce no-shows and keep your bays full with automated texts and calls that remind customers of upcoming appointments, all without lifting a finger.

Dropped call SMS

When someone hangs up or loses connection, Toma instantly follows up with a text so every missed call turns into a second chance to book or help.

My experience with Toma has been 10 out of 10. It saves 43 hours of our advisors’ time each month so we can focus on in-person customers and drive revenue. It’s almost like we added another member to our team.

Eric Stockton

Service Manager, Boulder Nissan

Safeguards

Features that protect the customer experience

Toma's top priority is to build an AI experience that resolves customer inquiries efficiently by either automating their request or escalating to the right team member immediately.

Chat conversation showing Edwin, a client, reporting an issue with car parts; Toma, an AI agent, offering to connect to a parts advisor; Alex, parts advisor, apologizing and requesting a photo of defective parts for replacement or refund.

Chat transcript between customer and Happy Valley Motors support about an issue with car parts ordered, with messages from Samantha AI and agent Alex offering assistance and asking for photos of defective parts for replacement or refund.

Transfer triggers

Toma knows when a call needs a human touch, transferring customers to the right advisor the moment a situation requires it.

Flowchart showing a client call with AI agent Toma transferring a call to unavailable service advisor Alex, with options for answered or unanswered leading to a transfer clawback to Toma.

Call flow diagram showing receiving a call by AI agent Samantha, with an option to transfer call to service advisor Alex who is unavailable, and a failed transfer path.

Transfer clawback

If a transferred call goes unanswered, Toma automatically steps back in to keep the customer engaged, offering help, collecting details, or routing to another advisor so no opportunity is lost.

Gmail notification stating 'Follow-up needed: Quick check-in on RAV4' about service performed on a 2022 Toyota RAV4 with 3 more notifications.

Email notification from Gmail stating follow-up needed for quick check-in on 2022 Toyota RAV4 service inquiry by Jordan.

Follow-up alerts

When a call needs attention after it ends, Toma alerts the right team member with full context so every customer gets a timely response.

Inbox

A better way to manage relationships

Unify customer interaction

See every call, text, and message in one place. Toma brings all customer conversations together so your team can respond faster and stay aligned.

Screen showing a list of communication notifications including a follow-up call, voicemail update, and inbound SMS about car readiness.

A list of communication notifications on a dark gradient background, including follow-up call, voicemail update, and inbound SMS messages.

Act fast and stay organized

Toma automatically assigns follow-ups, flags urgent requests, and keeps your staff on top of every customer inquiry without juggling multiple systems.

Dropdown menu with option to select an assignee showing names and photos of Samantha, Sierra, Toma, and Winston, all labeled AI agents.

Complete visibility

Track every interaction from start to finish. With full transcripts, sentiment, and outcomes in one dashboard, your team always knows what’s been handled, and what still needs attention.

Audio player interface with a call recording labeled 'Call with Jordan' showing a phone number and a progress bar at 0:00 of 4:32, above a text summary section with lines representing text.

Interface showing a call with Jordan and a playback bar at 0:00 of 4:32, with a summary section below.

User interface showing a call recording with contact 'Call with Jordan' and phone number, alongside a playback bar and a summary section with blurred text.

Inbox gives my team a simple way to see who needs attention right now. AI handles the routine, and when a customer needs a human, we jump in instantly with the full context.

Chris Murphy

General Manager, Volkswagen of Oakland

Inbox gives my team a simple way to see who needs attention right now. AI handles the routine, and when a customer needs a human, we jump in instantly with the full context.

Pencil sketch of a smiling man with wavy hair, mustache, and beard wearing a collared shirt.

Chris Murphy

General Manager, Volkswagen of Oakland

Case studies

How leading dealerships run on Toma

$3 Mil

service revenue generated

56 Hrs

of time saved per week

Everything goes through Toma, and ultimately we found that to be the best customer experience.

Ken Harvey

Managing Partner, Harvey Auto Group

appointments booked

40%

BDC workload reduction

Black and white optical illusion of a checkerboard pattern with horizontal wavy lines creating a distorted effect.

Phones blow up during recall events or vacation seasons. With Toma, we don’t even feel it anymore.

additional appointments

Hrs saved per week

How it works

The ART of AI

How Toma approaches building and deploying AI agents personalized to each dealership to protect their revenue and customer experience

"Onboarding with Toma was excellent. Their team guided us step by step, ensuring our staff felt confident and comfortable before going live."

Matthew Garner

Dealer Principal, Downtown Auto Group

Black and white pencil sketch portrait of a smiling man with short hair wearing a zip-up jacket.

Interface to select voice persona named Sam with professional light tone, choose tone and personality options like Casual, Energetic, Polite, Helpful, Sophisticated, Quirky, and customize greeting text.

Central icon connected to multiple logos with labels: Lookup recall, Lookup customer, Book appointment, and Get availability, arranged on a patterned background.

Comparison table of Toyota, GMC, and Hyundai dealership policies showing recall booking, loaner availability, and pricing instructions.

Adoption

Build AI agents that customers actually want to speak to, with customize voices, tones and ultra-low latency.

Resolution

Build AI agents that customers actually want to speak to, with customize voices, tones and ultra-low latency.

Tailor

Truly tailoring each AI agent so it is a one-size-fits-one agent that mimics your best employee. Understands the nuances of an individual dealers preferences.

Adoption

Build AI agents that customers actually want to speak to, with customize voices, tones and ultra-low latency.

Resolution

The integrations and training AI agents are prompted with so they can actually resolve customer requests, not just act like a conversational voicemail

Tailor

Truly tailoring each AI agent so it is a one-size-fits-one agent that mimics your best employee. Understands the nuances of an individual dealers preferences.