Booking 180 Additional Service Appointments in 1 Month
Boulder Nissan booked 180 additional service appointments in a single month with Toma handling every inbound customer interaction.
Learn how Boulder Nissan booked an additional 180 service appointments after automating their inbound phone calls 24/7.
The Challenge
The service team at Boulder Nissan experienced rising inbound call volumes that overwhelmed their capacity. Service advisors struggled to balance answering phones with assisting in-person customers. Despite their efforts, missed calls continued, resulting in lost revenue and reduced customer satisfaction.
Our Solution
Toma created a custom AI voice assistant aligned with Boulder Nissan's brand values. The system functions like a real service advisor but operates nonstop. Customers can make natural requests such as "an oil change for Wednesday morning" or "My check engine light is on," and the AI books appointments accordingly.
The system seamlessly transfers calls to human advisors when needed and integrates with Boulder Nissan's scheduling software, automating the entire process while reducing workload on the service team.
The Results
- 180 more service appointments monthly
- 43 hours saved for service advisors
- $23,400 repair order revenue captured
An additional 180 service appointments are booked monthly, generating $23,400 in service revenue. Service advisors save approximately 43 hours monthly, allowing them to focus on in-person customers and revenue generation.
My experience with Toma has been 10 out of 10. It saves 43 hours of our advisors' time each month so we can focus on in-person customers and drive revenue. It's almost like we added another member to our team.
Eric Stockton, Service Manager at Boulder Nissan