Every Business Will Use AI Agents, and Dealerships Are Next

At a recent Stripe Keynote, Mark Zuckerberg made a bold prediction that every business will eventually have its own AI agent for sales and customer support. For automotive retailers and dealerships, this poses the central question:

Are your customers ready for AI?

The AI Adoption Wave Is Upon Us

From banking to healthcare, and from e-commerce to hospitality, AI agents are already transforming the way customers interact with businesses.

Here are some industries rapidly adopting AI for customer support and sales:

• Retail: AI chatbots are used for personalized product recommendations, automating over 70% of online customer inquiries. (AI Multiple Research)
• Banking: Major banks like Bank of America report 70% customer satisfaction from their AI agent, "Erica." (World Economic Magazine)
• Healthcare: AI virtual assistants now automate up to 30% of patient interactions like scheduling, refills, and care guidance, boosting efficiency and satisfaction (TechMagic)
• Telecom: Over 65% of customer service tasks are being handled by AI systems. (Microsoft)

Consumer Interaction with AI Statistics

Consumers are already engaging with AI more than they may realize.

Here are a few stats that reflect changing behavior:

• 62% of consumers are open to using AI for customer service, up from just 45% three years ago. (Salesforce)
• 48% of customers say it’s harder to tell the difference between AI and human service reps. (Zendesk)
• 73% of shoppers expect brands to understand their unique needs and preferences, which only AI can deliver at scale. (Salesforce)

These figures clearly indicate that customer expectations for AI interaction are rapidly shifting. People want fast, helpful, and frictionless support. AI delivers that experience, and it’s only going to get better.

What About AI in Auto Retail?

AI in auto retail is also surging. According to studies conducted by CDK Global:

• 68% of dealerships report positive impacts from AI integration across various operations, including customer support. (CDK Insights)
• 67% of dealerships are leveraging AI to identify and target qualified sales leads through channels like email, text, and chat. (CDK Media Center)

AI voice agents for fixed ops and front-line sales tasks are becoming essential for handling overflow, off-hours calls, and high-volume inquiries.

Why Now Is the Time to Act

AI adoption is no longer optional. Prompt Engineering, Chatbots, and Machine Learning are not just headlining buzzwords anymore. They’re features of AI tools your customers are already engaging with in every other industry. If you don't bring AI to your dealership, your customers will notice your laggard positioning.

AI agents don't replace your staff. They make them more efficient by giving them back their time to be more creative. From sales automation to 24/7 customer service AI, dealers who adopt AI are:

• Booking more appointments
• Reducing missed call opportunities
• Enhancing customer experience
• Freeing up team bandwidth for high-value tasks and interactions

How to Get Started

Consider vendors that offer flexible AI rollout for service scheduling or sales. You won’t see the full potential of dealership AI overnight. Start with a single use case, such as after-hours call handling or service scheduling overflow.

Treat AI no differently than a new hire. Define the mission, outcomes, and competencies you expect from it. Then evaluate options based on that criterion.

Final Thoughts

Zuckerberg's prediction isn’t just visionary, it's already happening. AI is entering every lane of business, and dealerships are no exception. With growing AI acceptance by automotive customers, it's time to bring the future to your dealership.

Looking for the best Dealership AI Agent? Look no further.

Book a demo with Toma today